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Shipping, Tracking & Delivery
Q1: Do you ship internationally?
A: Yes, we provide global delivery services. Furthermore, all products qualify for free shipping!!
Q2: How to track my order ?
A: If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.
You can then track your parcel here: Track Your Package
If you need any further assistance with tracking your order. Please contact us in following ways:
Facebook: @AuraKnots
E-mail: Service@auraknots.com
Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.
Q3: How long does it take for an order to arrive?
A: Total Delivery Time = Processing Time + Shipping Time
(Please note: this does not include customs delays, weekends, holidays, or unforeseen circumstances.)
Processing Time
2–5 Business Days
Each piece is carefully handcrafted and prepared with intention.
Shipping Time
Standard Shipping: 7–15 Business Days (most countries)
Remote areas: 10–20 Business Days
Q4: I received a tracking number but it hasn't been updated-What should i do?
A:
Let me explain why it shows that it has been shipped but the logistics information has not been updated yet.
1. When the product is hand-made in Tibet and delivered to the carrier, the tracking order number will be uploaded to the order page afterwards.
2. Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Tibet to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.
If after this time you still can't track your order, please contact us in following ways:
Facebook: @AuraKnots
E-mail: Service@auraknots.com
Q5: Will my order be shipped in one package?
A: For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.
Q6: The package is being delivered by the carrier but I wasn't at home, what should I do?
A: Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.
If you need any assistance, please contact us in the following ways:
Facebook: @AuraKnots
E-mail: Service@auraknots.com
Q7: I haven't received my items - Whom should I contact?
A: If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
Facebook: @AuraKnots
E-mail: Service@auraknots.com
We will always be at your service to help you locate the package and keep you informed all the way.
Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.
Q8: Why is my order late?
A: Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.
You know sometimes something was out of our control but we are trying our best to solve your problem.
If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.
Payment, Billing & Fees
Q1: What methods of payment do you accept?
A: You can pay by Visa, Mastercard or American Express but also by Paypal, Discover , JCB, Diners Club, RuPay, Maestro, Hypercard, Trustly, and 29 more. We do not accept bank checks, wire transfers or cash on receipt.
If you have any questions, do not hesitate to contact us in following ways:
Facebook: @AuraKnots
E-mail: Service@auraknots.com
Note: We do not support cash on delivery. Sorry for the inconvenience.
Q2: Can I get a price adjustment on my item?
A: As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.
If you have any questions, do not hesitate to contact us in following ways:
Facebook: @AuraKnots
E-mail: Service@auraknots.com
Q3: Why did the price change on checkout?
A: The original price displayed on our website refers to the standard value of the product. Some items are part of our promotional offers and will show a discounted price.
Additionally, if you apply a specific discount code at checkout, the final price may vary. If the price difference is significantly more than expected, please feel free to contact us via email at mailto:Service@auraknots.com, and we will be happy to verify it for you.
Q4: Do I have to pay import taxes/duties on an international order?
A: We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.
If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, AuraKnots is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.
Q5: Will I be charged Sale tax on my order?
A: Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, AuraKnots has no control over the tax rates of different countries. Sales tax is automatically applied to your AuraKnots order in accordance with individual state codes and regulations.
Q6: My payment was declined - What should I do?
A: If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.
Error message
- Please make sure you have inputted the correct details.
- If all details are correct, pls contact your bank to ensure there are no problems with the card.
- If the above is no problem, please contact us to submit details and we will investigate further.
To help us solve the issue for you, please include as many of the following details as possible.
- What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
- What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
- What payment method you were trying (e.g. PayPal, Visa)
- A description of the problem and what time the problem occurred
- If you get an error message, please include it in your message to us
Payment Declined
If your credit or debit card was declined, please check the following:
1. Card expiry date
2. If your card billing address is different from the billing address you informed on checkout.
3. If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.